E-commerce Client Care & Retail Specialist Job at Wilson's Estate Jewelry, Philadelphia, PA

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  • Wilson's Estate Jewelry
  • Philadelphia, PA

Job Description

Job Description and Background 

Wilson’s Estate Jewelry is a predominantly E-commerce based retailer located in Philadelphia with a physical showroom showcasing our collection by appointment only. We are a growing team looking to bring on a strong Client Care & Retail Specialist professional to interface with our clients across a variety of mediums, develop proactive client retention practices, and implement dynamic outreach campaigns centered around email as well as SMS marketing. 

Facets of This Job Include:

Client Care & Customer Relations

  • Customer correspondence relating to: phone reception and appropriate filtering, email, E-Commerce messaging platforms and live website inquiries 
  • Client request list maintenance and outreach 
  • Targeted client appreciation outreach
  • Order request maintenance
  • Front facing store maintenance

Email & SMS Marketing

  • Structure and launch email blasts
  • Structure and launch automated campaigns designed for both short term and long term client retention 

E-Commerce Listing Oversight

  • Assist in production of hand modeled and templated product photos for the website
  • Push finalized listings to various sales channels

Requirements 

  • Excellent writing and communication skills; excellent interpersonal skills
  • Meticulous attention to detail 
  • Ability to multi-task in a fast paced work environment 
  • Exceptional customer service skills 
  • Experience with Canva is preferred 
  • Must be comfortable with working onsite Monday through Friday 10 AM to 6 PM
  • Must be dog friendly :)

Job Tags

Temporary work, Monday to Friday,

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