Job Description

Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview

Reporting to the Front Office Manager, the PM Assistant Front Office Manager plays a crucial role in ensuring that the Austin Proper continues to provide a high-quality experience for guests. This position requires three evening shifts and two overnight shifts.

Duties & Responsibilities

• Supervision of hotel property and Front Desk colleagues
• Resolve guest and property related situations
• Manage the flow of questions and direct guests within the lobby
• Enforcement of policies and procedures; review hotel events
• Serve as the primary point of contact for guests and colleagues while on duty
• Communicate guest concerns and devise ways of improving the guest experiences
• Collaborate with the security team to maintain a safe and secure environment for guests and staff
• Proactively identify potential operational challenges or issues and take corrective actions to prevent them from escalating
• Maintain clear communication channels with other departments and shifts to ensure a seamless transition between shifts
• Generate reports summarizing activities, guest feedback, and any incidents that occurred during the shift
• Make quick and effective decisions to handle unexpected situations that may arise during the shift

Required Skills & Abilities

• Strong leadership skills to manage, engage and motivate a team
• Organizational and planning skills
• Maintain open, collaborative relationships with colleagues
• Interact with guests to obtain feedback on product quality and service levels
• Analyze information and evaluate results to choose the best solution and solve problems
• Provide information to supervisors, co-workers, subordinates, and guests by telephone, in written form, e-mail or in person
• Communicate effectively in writing as appropriate for the needs of the audience
• Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
• Uses basic computer hardware and software
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit, or walk for an extended period or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling and stooping
• Ability to work non-traditional hours including evenings, overnights, weekends and holidays

Education & Qualifications

• High school diploma or GED equivalency required
• Bachelor’s degree preferred
• Minimum 2 years’ experience in hospitality management
• Must be authorized to work in the United States
• Must be at least 18 years-old

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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