Job Description

Regional Director of Operations, West Coast

(Must reside within a commutable distance to SFO)

Compensation Target $137,500 to $187,500 or commensurate with experience

Our client has been in business for over 10 years but is still very much in an entrepreneurial and growth mindset. They have over 1200 employees, but still operate in a very “lean” fashion. The right person for this position will bring a very “Can do” attitude and leadership skills that lead by example and are driven by success.

Our client is one of the top providers of ground transportation to airline crews across the country. Reporting directly to the CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region. The Regional Director of Operations will provide leadership and direction to our station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values (Teamwork, Integrity, EX=CX, Growth and Safety).

With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision.

Job Responsibilities:

• Ensures each station in region portfolio achieves Company financial goals. Regularly analyzes financial performance to ensure each station is on track to meet performance metrics.
• Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results.
• Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations.
• Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc.
• Partners with HR to manage station recruiting, ensuring each station is fully staffed with proper availability and that station leaders complete onboarding process correctly and in a timely manner.
• Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others. Assesses talent at all levels and builds a bench of talent.
• Identifies and develops designated trainers for station leaders and drivers within the region. Ensures that all new hires are effectively trained by certified trainer.
• Effectively addresses performance issues and holds teams accountable in a constructive and timely manner. Appropriately partners with HR and elevates concerns with a sense of urgency.
• Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation. Ensures all complaints are answered with 24 hours.
• Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way.
• Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs.
• Builds a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching. Ensures all safety policies are implemented and followed.
• Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and recordkeeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure.
• Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools are present in stations/vans, and vehicles are maintained under the hood and inside the van as required.

Qualifications & Requirements

As a leader within the organization, the Regional Director of Operations must be passionate about customer service, have experience in the transportation, airline, hospitality, or retail industry. Other requirements include:

• 5-7 years of multi-unit leadership experience.
• Flexible schedule to include nights and weekends as required to meet the needs of our 24/7/365 operation.
• Excellent written and verbal communication skills, including the ability to effectively communicate with all levels of the organization.
• Strategic thinking and organizational skills that enable the ability to lead direct reports shoulder to shoulder, manage multiple priorities, and meet deadlines in a fast-paced and dynamic environment.
• Strong leadership skills and the ability to work with employees from a variety of backgrounds, embrace diversity, promote inclusion, and motivate and develop a high performing team.
• Extensive experience in P&L analysis and demonstrated problem-solving skills.
• Proficient in Microsoft Office.
• Travel Requirements – 50 – 75% travel required within assigned region and to headquarters, as needed.

Compensation:

• Significant Salary commensurate with experience ($110 to $150K is the target, let’s discuss your qualifications and income expectations).
• Significant and achievable bonus program at 25% of salary.
• Full benefit package.

This is a great opportunity for a person driven to succeed and looking for a career growth opportunity. If this sounds like a good fit for you, I can tell you all about the company and opportunity, let’s have a confidential conversation. You can reach me at 303-947-9490 (cell) and mark@crabtreeandeller.com . Thanks! Mark Crabtree

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